Welcome to LuxeLook! By accessing or using our website, services, and products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully, as they govern your relationship with LuxeLook and outline your rights and obligations as a customer.

1. Introduction

These Terms and Conditions apply to the website located at www.luxelook.pk and any associated services offered by LuxeLook. By using our website, placing an order, or engaging with our services, you agree to these Terms and Conditions in their entirety.

2. Eligibility

To place an order on LuxeLook, you must be at least 18 years old or have the consent of a parent or guardian. By using our website, you represent and warrant that you meet this eligibility requirement.

3. Account Registration

Account Creation:
To access certain features of our website, such as placing an order or saving your preferences, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information as needed to keep it accurate and complete.

Account Security:
You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. LuxeLook is not liable for any loss or damage resulting from unauthorized use of your account. If you suspect any unauthorized access to your account, please notify us immediately.

4. Product Information

Accuracy of Information:
LuxeLook strives to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, or error-free. If you receive a product that does not match its description, your sole remedy is to return it in unused condition in accordance with our Returns Policy.

Pricing:
All prices listed on our website are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. LuxeLook reserves the right to change prices at any time without prior notice. In the event of a pricing error, we will contact you to either reconfirm your order at the correct price or cancel it.

5. Orders and Payment

Order Acceptance:
Your order constitutes an offer to purchase products from LuxeLook. All orders are subject to acceptance by LuxeLook, and we reserve the right to refuse or cancel any order at our discretion. In the event of a cancellation, we will notify you and provide a full refund.

Payment Methods:
We accept various payment methods, including credit/debit cards and bank transfers. Payment must be received in full before we process your order. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.

Order Confirmation:
Once your order is placed, you will receive an order confirmation email. This email serves as acknowledgment of your order but does not constitute acceptance. Your order is only considered accepted when it has been processed and dispatched.

6. Shipping and Delivery

Shipping Policy:
LuxeLook offers free delivery within Karachi and charges a standard fee of PKR 200 for deliveries to other cities in Pakistan. Please refer to our Shipping Policy for detailed information on delivery times and conditions.

Risk of Loss:
All products purchased from LuxeLook are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

7. Returns and Refunds

Return Policy:
If you are not satisfied with your purchase, you may return it within 7 days of delivery, subject to the conditions outlined in our Returns Policy. Products must be returned in their original, unused condition with all packaging, tags, and seals intact. Please review our Returns Policy for full details.

Refunds:
Refunds will be processed once we receive and inspect the returned item. Refunds will be issued via your original payment method within 7-10 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

8. Intellectual Property

Ownership:
All content on the LuxeLook website, including but not limited to text, graphics, logos, images, and software, is the property of LuxeLook and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works based on our content without our express written permission.

Trademarks:
LuxeLook and related logos and trademarks are the exclusive property of LuxeLook. Unauthorized use of these trademarks is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, LuxeLook shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website, products, or services. This includes, but is not limited to, loss of data, profits, or business, even if LuxeLook has been advised of the possibility of such damages.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or related to these Terms and Conditions shall be resolved through amicable negotiations. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts in Karachi, Pakistan.

11. Changes to These Terms

LuxeLook reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of our website and services constitutes your acceptance of the revised Terms and Conditions.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Thank you for choosing LuxeLook. We appreciate your trust in us and are committed to providing you with the finest fragrances and exceptional service.